Provide remarkable customer service by handling inbound and limited outbound calls, providing problem resolution. Support moderately complex customer interactions, such as identifying fraudulent transactions, filing disputes and investigations, closing, or ordering debit cards, etc. Complete less complex account requests such as balance inquiries, reviewing transaction hi

Data Analysis, Reporting, Key Performance Indicators and Monitoring Identifying and defining measurement plans for Key Performance Indicators in partnership with business leaders. Developing scalable, sustainable reporting and monitoring solutions using a variety of tools, including Microsoft Power BI, Cornerstone OnDemand, SharePoint, Microsoft Excel, and/or similar plat

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que

Financial Statement Spreading & Tracking Maintain statement tracking system, accurately creating spreads of financial statements to identify inconsistencies or inaccuracies. Monitor financial covenant tracking system to ensure compliance RECAP Preparation Prepare the RECAP (Record Evidencing Credit Approval Package) shell with basic attachments. Request personal credit re

Risk & Control Functional Leadership Focused on enhancing the risk ownership and culture within the line of business. Leads a team of risk and control colleagues. Develops and executes on a plan to increase the completeness of the controls inventory within the line of business and to expand the reach and frequency of control testing. Engages with business leaders and hold

Customer Experience Introduce and refer customers to the platform through routine interactions Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulation

Manage all reporting databases within their domain. Create and execute fully documented reporting processes, providing supplemental analysis to support the decision making within Retail Product Management, Banking Center Network Management, Market Operations, Retail Sales and Banking Centers, depending on the domain. Develop tools and reports to support the leveraged use

Risk & Compliance Must stay abreast of federal and state regulations impacting Compensation. Ensures compliance with FLSA exemption classifications and independently meets with business leaders to provide clarity on white collar exemptions when necessary. Owns job description templates and updates job functions related to ADA accommodations when necessary. Leads internal

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que

Leadership Activities Lead, coach, evaluate, execute, and impact the proactive leadership activities for the attraction, expansion, and retention of customers. Develop banking center plans to determine, coordinate and execute growth activities by aligning weekly goals with sales and operations activities. Deliver daily coaching and evaluations for effective execution. Pro

Develops testing processes and procedures in alignment with SOX frameworks and PCAOB guidance and conducts baseline review activities. Design and execute testing plans and scripts to evaluate the effectiveness of IT Application Controls, Interfaces, and key reports. Review the design and operating effectiveness testing of key application and interface controls and communi

Customer Experience Introduce and refer customers to the platform through routine interactions Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulation

Revenue Generation and Negotiating Participate in client driven NII of between $750K $2.50mm per year. Maximize NII while maintaining customer relationships. Follow CCM Policy, Pricing Grid and DOS standards. Communicate clearly and simply to both external and internal customers all required CCM product information. Use Converge programs for new NII development opportunit

Processing of appraisal requests from various commercial lending groups and the Special Assets Group. Creating detailed Requests for Proposals (RFP's) to procure bids on each assignment from eligible vendors within established SLA's. Contractually engaging the selected vendor within established SLA's. Monitoring the progress through appraisal completion/delivery, while ad